Who we are

Where this Policy refers to `we`, `us`, `our` it refers to UKG Lifestyle Limited trading as ‘The-help’ and ‘British Maids’

Unit C2 Endeavour Business Park, Penner Road, Havant, PO9 1QN

Registered in England & Wales. Company Number: 06311210

Incorporated on 12 July 2007 www.companieshouse.gov.uk

www.the-help.co.uk  www.britishmaids.co.uk


We act as sole Data Controller only in our capacity as an employer and in relation to any data submitted via our website contact form which is separate from, and not in relation to direct instructions received from our existing customers. Our employees have been provided with further information on privacy via our Employee Handbook which is an internal document.


Data Protection Officer

Natasha Waldron

Unit C2 Endeavour Business Park, Penner Road, Havant, PO9 1QN

Data protection enquiries should be directed to the above address; by emailing This email address is being protected from spambots. You need JavaScript enabled to view it. or by calling 02392 987009/02392 369936


Information we collect

We collect personally identifiable information about our customers who may be current, prospective an former such as name, address, phone number and health records when they register for our services. The legal basis for processing personal data is to meet our contractual obligations to customers in relating to providing our services.


We may also collect identifiable and non-identifiable data through our website and social media.


We may send the individual service related emails – a service which you can positively opt out of.


How we use the information collected

Personal information will be used to operate, maintain and enhance our service to customers. A clear, concise consent form will be completed by the customers prior to the handling of personal data. Data will be collected, handled and stored on the following software packages which enables us to conduct out service to the customer.


1. icare Scheduling and client database www.icarehealth.co.uk/data-protection-guide

2. Sage Accounting software www.sage.co.uk/uk/hrpayrollhero/privacy-policy

3. World Pay Online payment facility www.worldpay.com/uk/privacy-policy


We will use the customer’s personal information to carry our service operations and vital information updates. The customer’s personal data will not be sold onto 3rd party marketing companies. The customer has the right to opt out of any promotional communication from the service provider. However, we may disclose personal data to meet legal obligations, regulations or valid government department requests. We may also enforce our Terms and Conditions, including investigating potential violations of our Terms and Conditions to detect, prevent or mitigate fraud or security or technical issues; or to protect against imminent harm to the rights, property or safety of our business, our customers and/or the wider community.


Access, Corrections, Deletion

We respect the privacy rights of our customer’s and will provide reasonable access, corrections or deletion to the personal data they have provided. The customer may contact the Data Protection Officer to request access and corrections to their data or deletion of their data.


Whilst the customer’s request will be acted upon instantly or within a reasonable period, please note the customer’s data may be retained based on our legal obligations or where we otherwise reasonably believe that we have a legitimate reason to do so.


Data Retention

We will use and retain our customer’s information for as long as necessary to comply with our legal obligations, resolve disputes and enforce our agreements as follows:


• Financial information is retained for 7 full financial years in accordance to HMRC

• Customer’s personal data will be retained for a minimum period of 3 years after the last entry. After this period, data can be deleted securely and confidentially in accordance to the regulated bodies.


Website Privacy

People accessing our website (ie Data Subjects) may visit our site anonymously. We will collect personal data from users only where it is voluntarily submitted and any such information provided to us is deemed part of taking part in the activity of the site.


Users contacting us via our website enquiry form do so at their own discretion. Personal details provided for the purposes of a website enquiry may include, but are not limited to: name; phone number; email address; additional data which the enquirer may provide which may include an address or mobile phone number etc.


Our website enquiry form does not store or retain information. Information is passed securely via email to the company’s relevant business managers. Personal data provided is kept private and stored securely until such time it is no longer required or has no further use. Whilst we have made every effort to ensure a safe and secure contact form to email submission process; we do advise users that in providing personal data that they do so at their own risk.


By using this site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our site. Your continued use of the site following the posting of changes to this policy will be deemed your acceptance of those changes.


No personal details from our website are passed on to third parties, nor shared with other companies or people outside of the company that operates the website. We use Google Analytics to gather data on our website visitors for marketing purposes. All data is anonymous, and no personally identifiable information is collected.


Although our website only looks to include quality, safe and relevant external links, users should always adopt a policy of caution before clicking any external web links mentioned throughout this website.  

Contact Information

Phone: 02392 369936 Unit C2
Endeavour Business Park
Penner Road

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BritishMaids is a trading name of UKG Lifestyle Ltd. UKG Lifestyle is a company incorporated in England and Wales Reg no. 06311210, registered office is at Unit C2, Endeavour Business Park, Penner Road, Havant, PO9 1QN, VAT Reg no. 913213074

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